Windows Hello Is Preventing Some Options From Being Shown

I had my Surafce Pro 4 all phối up & then all of a sudden Windows Hello is no longer working. I get this message when I go in lớn enable it "windows hello is preventing some options from being shown" I am able lớn sign in with my pin. I get a message of "something went wrong" and I have to lớn use my sạc when I bring it back from sleep or turn it on. Any ideas on how khổng lồ fix this? Aside from taking it into a pacmanx.com store, which I will bởi vì if I can"t vị it myself. Thanks.
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Replies (1) 


BE
Belle_CT
Replied on March 19, 2019

Hi MandyRindhage,

Thank you for posting your concern here in pacmanx.com Community.

An outdated or incompatible driver can beone possible cause why this happened on your Surface device.

Bạn đang xem: Windows hello is preventing some options from being shown

We suggest you to try the following methods to lớn address this concern:

Make sure to lớn install the latest version of Windows available when possible. Kiểm tra forUpdates and Restart your Surface.Go to lớn Start > Settings > Update & Security> Windows Updates > Check for Windows UpdatesRun the built-in troubleshooter.Go to lớn Start > Settings > Update & Security> Troubleshoot > Hardware and Devices > Run the troubleshooter. Click on Next and follow the prompts to lớn run the troubleshooterRemove Windows Hello and add it again.

This page in particular might be of interest lớn you based on the description of your concern:

Troubleshoot problems with Windows Hello on Surface

We"ll wait for your response on this matter. Thanks!

Regards,

Belle


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Harassment is any behavior intended khổng lồ disturb or upset a person or group of people. Threats include any threat of suicide, violence, or harm khổng lồ another. Any nội dung of an adult theme or inappropriate khổng lồ a community web site. Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears lớn violate end user license agreements, including providing sản phẩm keys or links to pirated software. Unsolicited bulk mail or bulk advertising. Any liên kết to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate nội dung or behavior as defined by the Terms of Use or Code of Conduct. Any image, link, or discussion related lớn child pornography, child nudity, or other child abuse or exploitation.
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Last updated December 5, 2021 Views 23,921 Applies to: / / /
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